Head of Customer Success (Fully Remote)

HappyRobot Inc.; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

HappyRobot Inc. is seeking a senior leader to own post-sale success for enterprise customers and drive company-wide customer outcomes.

You will partner with Sales, Product, and Engineering to ensure top accounts receive strategic alignment, value realization, and long-term retention. You will build and scale the Customer Success team, set the vision, structure, and operating rhythm, and own metrics like retention, net revenue retention (NRR), and expansion across the base.

Qualifications

• 10+ years in Customer Success leadership.
• Strong data fluency and technical curiosity.
• Experience scaling enterprise customer success teams.

Responsibilities

• Own post-sale success for enterprise customers.
• Build and scale the Customer Success team.
• Set vision, structure, and operating rhythm.
• Drive retention, NRR, and expansion across the base.
• Serve as executive sponsor for top accounts.
• Partner with Sales, Product, and Engineering.

Skills

Customer Success

Team Leadership

Data Fluency

Technical Curiosity

Job description

• Own post-sale success for enterprise customers.
• Build and scale the Customer Success team.
• Set vision, structure, and operating rhythm.

Responsibilities:

• Drive retention, NRR, and expansion across the base.
• Serve as executive sponsor for top accounts.
• Partner with Sales, Product, and Engineering.

Requirements:

• 10+ years in Customer Success, 3+ leading teams.
• Data fluency and technical curiosity.

HappyRobot Inc.

HappyRobot builds AI-powered workers that automate enterprise operations, from voice and email to decision-making across entire systems. Backed by a16z and Y Combinator with over $200M raised, it's a fast-growing startup with a culture of ownership and urgency.