Customer Success Lead - Energy & Utilities B2B SaaS

Safeguard Equipment, Inc.; Post Falls (ID); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A leading equipment supplier in Post Falls, ID, seeks a Customer Success professional to capture and synthesize customer feedback. You will share insights with product teams and address systemic customer experience issues. Ideal candidates will have experience in electrical utilities or infrastructure, strong communication skills, and a background in Customer Success or similar roles. This position allows for hybrid work arrangements.

Qualifications

• Direct experience in electrical utilities, energy, or infrastructure construction.
• Experience in Customer Success or Account Management.
• Familiarity with operational and safety-critical environments.

Responsibilities

• Capture and synthesize customer feedback.
• Share insights with Product and Engineering teams.
• Identify systemic issues impacting customer experience.

Skills

Strong communication skills

Customer management

Ability to manage multiple accounts

Job description

A leading equipment supplier in Post Falls, ID, seeks a Customer Success professional to capture and synthesize customer feedback. You will share insights with product teams and address systemic customer experience issues. Ideal candidates will have experience in electrical utilities or infrastructure, strong communication skills, and a background in Customer Success or similar roles. This position allows for hybrid work arrangements.