Head of Customer Success, Post-Deployment Growth

Mainspring Energy, Inc.; Menlo Park (CA); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Stock options

Benefits

Job summary

Mainspring Energy, Inc. is seeking a Director of Customer Success to own the customer experience after system commissioning. This hands-on leadership role sits at the intersection of customer, product, and operations and ensures field performance while scaling confidence as we grow.

You will collaborate closely with Engineering, Product, Field Service, and Commercial teams. The role requires deep experience in customer relationships and strong communication across functions.

Qualifications

• 10+ years of experience in Customer Success, Account Management, Technical Program Management, or similar roles.
• Experience managing complex, technical B2B customer relationships.
• Proven ability to work cross-functionally with engineering, product, and operations teams.

Responsibilities

• Serve as the primary point of contact for customers post-deployment and own the post-COD experience.
• Coordinate with Engineering, Product, Operations, and Sales to align on customer priorities and ensure clear internal/external communication.
• Manage issues from identification to resolution, escalating with urgency and keeping customers informed.

Skills

Customer Success

Account Management

Cross-Functional Collaboration

Technical Communication

Education

Bachelor’s degree in Engineering, Business, or related field

Job description

Mainspring Energy, Inc. is seeking a Director of Customer Success to own the customer experience after system commissioning. This hands-on leadership role sits at the intersection of customer, product, and operations and ensures field performance while scaling confidence as we grow.

You will collaborate closely with Engineering, Product, Field Service, and Commercial teams. The role requires deep experience in customer relationships and strong communication across functions.