Customer Success Manager

Safeguard Equipment, Inc.; Post Falls (ID); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A leading equipment supplier in Post Falls, ID, seeks a Customer Success professional to capture and synthesize customer feedback. You will share insights with product teams and address systemic customer experience issues. Ideal candidates will have experience in electrical utilities or infrastructure, strong communication skills, and a background in Customer Success or similar roles. This position allows for hybrid work arrangements.

Qualifications

• Direct experience in electrical utilities, energy, or infrastructure construction.
• Experience in Customer Success or Account Management.
• Familiarity with operational and safety-critical environments.

Responsibilities

• Capture and synthesize customer feedback.
• Share insights with Product and Engineering teams.
• Identify systemic issues impacting customer experience.

Skills

Strong communication skills

Customer management

Ability to manage multiple accounts

Job description

Customer SuccessPost Falls, IDHybridPosted April 1, 2026* Capture and synthesize customer feedback (VOC).* Share insights with Product and Engineering teams.* Identify systemic issues impacting customer experience.* Direct experience in electrical utilities, energy, infrastructure construction, or a related field.* Strong communication skills and confidence working directly with customers.* Experience in Customer Success, Account Management, or a similar customer-facing role.* Ability to manage multiple accounts, priorities, and stakeholders.* Experience in B2B, SaaS, hardware-enabled SaaS, or connected technology.* Familiarity with operational, safety-critical, or frontline workforce environments.Applications are reviewed by our talent team. Use the button to open your email client with the role in the subject line.Apply by email