Senior Client Success Lead, Utilities & Energy SaaS

EnergyHub, Inc.; Northern (KY); Hybrid; USD 125,000 - 140,000; Full time

Benefits offered by this job

100% paid medical

401(k) with employer match

Flexible schedule

Job summary

EnergyHub is seeking a Senior Client Success Manager to oversee the end-to-end client relationship and drive success across a portfolio of utility clients. You will implement demand response programs, coordinate with Sales, Product, Engineering, and Marketing, and ensure program health through renewals and upsells.

Ideal candidates will have 5–7+ years in consulting, tech services, or client success, with energy/utility domain experience, strong communication skills, and a proven track record in

Qualifications

• BS or BA degree and 5-7+ years of professional experience in consulting, technology services or client success.
• Experience with renewable energy, utilities, and grid services or adjacent industries.
• Experience with demand side management and demand response programs and implementation methods.
• Excellent communication skills and the ability to describe complex and technical topics in an engaging and succinct manner.
• An analytical, yet creative and curious mind, with a confident approach to numbers and spreadsheets.
• The ability to build trust and outstanding client and partner relationships.
• Experience working with a team in a cross-functional, fast paced work environment.
• Experience managing multiple high-priority projects.
• Experience within an enterprise software/SaaS organization in the energy space is preferred.

Responsibilities

• Own success for your clients. Manage the Central Region’s P&L, drive ARR to exceed targets, implement account growth strategies, and serve as the primary escalation point for client issues.
• Drive results and strategy. Collaborate with internal stakeholders to develop and execute strategic initiatives that drive growth and efficiency within the Central Region, lead cross-functional projects and initiatives to ensure alignment with overall company goals and objectives.
• Ensure seamless program operations. Collaborate with Sales to implement new program structures, improve tools and processes, track renewals/upsells, and report on key utility program metrics
• Be a trusted advisor who ensures we meet your clients and your team’s goals.
• Be an effective communicator. Work with your team to present key results, facilitate meetings, and deliver nuanced messages to clients.
• Be a product and service expert. Develop knowledge of demand management and communicate capabilities to clients and shape program design.
• Other duties as assigned

Skills

Renewable energy

Utilities sector

Demand response

Communication skills

Analytical mindset

Cross-functional teamwork

Project management

Enterprise SaaS

Client relationships

Education

BS or BA degree and 5-7+ years of professional experience in consulting, technology services or client success

Job description

EnergyHub is seeking a Senior Client Success Manager to oversee the end-to-end client relationship and drive success across a portfolio of utility clients. You will implement demand response programs, coordinate with Sales, Product, Engineering, and Marketing, and ensure program health through renewals and upsells.

Ideal candidates will have 5–7+ years in consulting, tech services, or client success, with energy/utility domain experience, strong communication skills, and a proven track record in