Customer Success & Inside Sales Lead

Ppsi; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Ppsi is seeking a proactive Business Development professional in Houston, onsite, to drive quotes, orders, and customer satisfaction, building lasting relationships. You will coordinate with cross-functional teams and manage CRM/ERP workflows to ensure timely delivery and strong client engagement.

You will manage quotes, processing, and communication with customers while contributing to continuous improvement efforts and meeting deadlines in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent related work experience.
• 3+ years in inside sales, customer service, or related role.
• Excellent verbal and written communication and ability to build relationships.
• Basic understanding of electronics components and applications preferred.
• Willingness to learn and adapt to industry trends and advances.
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
• Attention to detail and accuracy; cross-functional collaboration skills.

Responsibilities

• Contact customers with outbound calls and respond to inquiries to identify needs and build relationships.
• Prepare and deliver accurate quotations considering pricing and delivery terms.
• Develop and maintain understanding of customer businesses and preferences; follow up on quotes and orders.
• Coordinate order processing, including entry, documentation, tracking, and expediting.
• Provide regular feedback on customer preferences, market trends, and competitor activities.
• Contribute to sales process improvements and best practices.

Skills

Verbal and written communication

Customer relationship management

Negotiation

Multitasking

Attention to detail

Education

Bachelor's Degree or equivalent

Tools

ERP/MRP systems

Google Workspace

Microsoft Office

Job description

Ppsi is seeking a proactive Business Development professional in Houston, onsite, to drive quotes, orders, and customer satisfaction, building lasting relationships. You will coordinate with cross-functional teams and manage CRM/ERP workflows to ensure timely delivery and strong client engagement.

You will manage quotes, processing, and communication with customers while contributing to continuous improvement efforts and meeting deadlines in a fast-paced environment.