Customer Success & Growth Manager (Hybrid/Remote)

Momentive Software, Inc.; Atlanta (GA); Hybrid; USD 60,000 - 78,000; Full time

Benefits offered by this job

Remote work flexibility

Job summary

Momentive Software, Inc. is seeking a Customer Success/CRM professional to nurture client relationships through the full lifecycle, promote software adoption, and support renewal and expansion opportunities.

The role emphasizes understanding client objectives and delivering value with Momentive’s cloud-based solutions. Candidates should possess strong analytical, communication, and organizational skills, with the ability to multitask in a fast-paced environment and collaborate with

Qualifications

• 0 to 2 years of related experience.
• Bachelor's degree required.
• Excellent analytical and problem-solving skills.
• Ability to work independently and handle multiple priorities and deadlines.
• Proficient in Microsoft Office applications.
• Salesforce experience is a plus.
• Excellent verbal and written communication, organization and follow up skills.
• Excellent relationship building skills and ability to work both individually and as a team.

Responsibilities

• Develop and maintain strong client relationships throughout the customer lifecycle.
• Basic knowledge of platform system and tools.
• Provide best practices to clients.
• Strive for excellent customer service and delivery, addressing concerns promptly.
• Share lessons learned with relevant teams.
• Engage with customers to promote software adoption and onboarding strategies.
• Provide renewal quotations and respond to RFPs.
• Manage book of business.

Skills

Client relationships

Analytical skills

Communication skills

Independent work

Multitasking

Teamwork

Problem solving

Education

Bachelor's degree

Tools

Salesforce

Office 365

Job description

Momentive Software, Inc. is seeking a Customer Success/CRM professional to nurture client relationships through the full lifecycle, promote software adoption, and support renewal and expansion opportunities.

The role emphasizes understanding client objectives and delivering value with Momentive’s cloud-based solutions. Candidates should possess strong analytical, communication, and organizational skills, with the ability to multitask in a fast-paced environment and collaborate with