Remote Customer Success Coordinator — Adoption

Momentive Software, Inc.; United States; Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision Benefits

401(k) Savings Plan with Company Match

Remote Work Flexibility

Generous Paid Time Off

Job summary

Momentive Software, Inc. is seeking a customer-facing professional to manage client relationships through the full lifecycle. You will apply best practices, promote software adoption, and collaborate across teams to ensure high-quality delivery.

The role requires 0–2 years of related experience, a bachelor’s degree, and strong analytical and communication skills. Office 365 and Salesforce experience are a plus, with remote-friendly options available.

Qualifications

• Bachelor’s degree required.
• 0–2 years of related experience.
• Strong analytical and problem solving skills.
• Ability to work independently and manage multiple priorities and deadlines.

Responsibilities

• Develop and maintain strong client relationships across the customer lifecycle.
• Basic knowledge of platform system and tools.
• Provide best practices to clients.
• Respond promptly to concerns/complaints and ensure service delivery.
• Share lessons learned with relevant teams.
• Engage with customers to promote software adoption and onboarding strategies.
• Provide renewal quotations and respond to RFPs.
• Manage book of business.

Skills

Client relationship management

Analytical problem solving

Communication

Time management

Independent working

Education

Bachelor’s degree

Tools

Office 365

Salesforce

Job description

Momentive Software, Inc. is seeking a customer-facing professional to manage client relationships through the full lifecycle. You will apply best practices, promote software adoption, and collaborate across teams to ensure high-quality delivery.

The role requires 0–2 years of related experience, a bachelor’s degree, and strong analytical and communication skills. Office 365 and Salesforce experience are a plus, with remote-friendly options available.