Customer Success & Growth Manager - Hybrid Boston

Dolead; Massachusetts; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Healthcare (Aetna)

401K

Flexible remote policy

Hybrid office in Boston (Cambridge)

Job summary

Dolead in Boston offers a hybrid work model (3 days in the office) and a mission to align marketing, sales, and data to deliver sales-ready leads at fixed cost. The Customer Success role focuses on growing client relationships and ensuring renewals while driving revenue across a diverse, international client base.

You will own client plans, monitor performance, and coordinate with Sales, Marketing, Product, and Performance teams to deliver tailored solutions that meet client objectives in a

Qualifications

• 4+ years of Customer Success or Account Management experience.
• Proven ability to grow accounts and renewals.
• Strong relationship-building and revenue-driving capabilities.
• Experience in digital advertising or home improvement services is a plus.

Responsibilities

• Build and grow relationships with key client stakeholders.
• Identify upsell and cross-sell opportunities using data.
• Design and execute account plans aligned with client objectives.
• Own pipeline and forecasts; track metrics and revenue targets.
• Collaborate with Sales, Marketing, Product, Performance teams.
• Negotiate and close deals that align with policy.
• Track performance and adjust strategies.
• Resolve issues quickly to keep clients satisfied.
• Stay ahead of industry trends and best practices.

Skills

Customer Success

Account Management

Relationship building

Forecasting

Tools

Looker

Tableau

Job description

Dolead in Boston offers a hybrid work model (3 days in the office) and a mission to align marketing, sales, and data to deliver sales-ready leads at fixed cost. The Customer Success role focuses on growing client relationships and ensuring renewals while driving revenue across a diverse, international client base.

You will own client plans, monitor performance, and coordinate with Sales, Marketing, Product, and Performance teams to deliver tailored solutions that meet client objectives in a