Customer Success Executive – Health Tech (Hybrid)

PatientPoint, Inc.; Phoenix (AZ); Híbrido; USD 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work options

Comprehensive benefits

Flexible time off

401K plan

Wellness resources

Descripción de la vacante

PatientPoint, Inc. is seeking a Customer Success Executive to ensure customers maximize value from our digital health products. You will partner with provider offices to understand needs, optimize experiences, and identify opportunities to expand value across accounts.

You will manage onboarding, implementation, training, and ongoing support while promoting engagement and retention. Strong communication and a customer-first mindset are essential for success.

Formación

• Proven ability to manage customer relationships with a customer-first mindset.
• Strong critical thinking and problem-solving; able to learn technical knowledge.
• Excellent communication; tailor messaging to end users and executives.
• Experience in customer success or account management preferred.
• Ability to manage multiple priorities and deliver timely results.

Responsabilidades

• Manage the complete service lifecycle from onboarding to implementation and issue resolution.
• Troubleshoot hardware and software issues using training and resources.
• Deliver product training and drive adoption to maximize value.
• Serve as trusted advisor and build strong customer relationships at every touchpoint.
• Monitor account health, usage trends, and feedback to identify risks and growth opportunities.

Conocimientos

Customer relationships

Communication skills

Problem-solving

Customer success

Multi-tasking

Growth mindset

Herramientas

Salesforce

Descripción del empleo

PatientPoint, Inc. is seeking a Customer Success Executive to ensure customers maximize value from our digital health products. You will partner with provider offices to understand needs, optimize experiences, and identify opportunities to expand value across accounts.

You will manage onboarding, implementation, training, and ongoing support while promoting engagement and retention. Strong communication and a customer-first mindset are essential for success.