Hybrid HealthTech Customer Success Leader

PatientPoint, Inc.; Tucson (AZ); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work options

Wellness resources

401K plan

Flexible time off

Job summary

PatientPoint is a leading digital health company transforming the healthcare experience by delivering behavior-changing content in physician offices. The Customer Success Executive ensures customers maximize value from our products, guiding them from setup to ongoing optimization.

You’ll partner with provider offices to understand needs, drive adoption, and identify opportunities to expand value, while working with sales, technical support, product, and operations to resolve issues and improve

Qualifications

• Proven ability to manage customer relationships with a solution-oriented and customer-first mindset.
• Strong critical thinking and problem-solving skills; comfortable learning and applying technical knowledge through training.
• Excellent communication skills, with the ability to tailor messaging to end users, office managers, and executives.
• Experience in customer success, account management, or related customer-facing role preferred.
• Ability to independently manage multiple priorities, remain calm under pressure, and deliver timely results.

Responsibilities

• Manage the complete service and connectivity device lifecycle, from onboarding through implementation, ensuring smooth operation and timely resolution of issues.
• Troubleshoot and resolve hardware and software issues by applying training, resources, and logical problem-solving skills.
• Accountable for product training and adoption by proactively engaging customers to drive full and effective use of product feature and functionality.
• Serve as the customer’s trusted advisor, building strong relationships and delivering an exceptional customer experience at every touchpoint.
• Monitor account health, usage trends, and feedback to identify risks to retention and opportunities for growth.
• Partner cross-functionally with internal teams to escalation and resolve complex issues.
• Lead Proactive Cadence Calls and other strategic customer conversations to highlight value, outcomes, and future opportunities.
• Contribute to continuous improvement by sharing customer insights and recommending enhancements to products and processes.

Job description

PatientPoint is a leading digital health company transforming the healthcare experience by delivering behavior-changing content in physician offices. The Customer Success Executive ensures customers maximize value from our products, guiding them from setup to ongoing optimization.

You’ll partner with provider offices to understand needs, drive adoption, and identify opportunities to expand value, while working with sales, technical support, product, and operations to resolve issues and improve