Hybrid Customer Success Executive

PatientPoint, Inc.; Austin (TX); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work options

Competitive compensation

401K plan

Wellness resources

Job summary

PatientPoint in Austin is seeking a Customer Success Executive to ensure customers maximize value from our digital health products. You’ll manage onboarding, setup, troubleshooting, and ongoing engagement to drive retention and growth.

You will partner with sales, support, product, and operations, train offices, monitor health signals, and advocate for customers while shaping product improvements. This role offers hybrid work and a mission-driven culture at the nation’s leading digital health

Qualifications

• Previous success in customer-facing roles with a service mindset.
• Ability to learn technical concepts and explain them clearly.
• Strong communication and relationship-building skills.

Responsibilities

• Manage onboarding and implementation to ensure smooth operation.
• Troubleshoot hardware and software issues with methodical problem solving.
• Train customers and drive product adoption across offices.
• Build trusted relationships and deliver exceptional customer experiences.
• Monitor account health and identify risks to retention.
• Collaborate with sales, support, product, and operations to resolve issues.
• Lead proactive cadence calls to highlight value and future opportunities.
• Suggest product/process improvements based on customer feedback.

Job description

PatientPoint in Austin is seeking a Customer Success Executive to ensure customers maximize value from our digital health products. You’ll manage onboarding, setup, troubleshooting, and ongoing engagement to drive retention and growth.

You will partner with sales, support, product, and operations, train offices, monitor health signals, and advocate for customers while shaping product improvements. This role offers hybrid work and a mission-driven culture at the nation’s leading digital health