Digital Health Customer Success Architect

PatientPoint®; Dallas (TX); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work options

401K plan

Wellness resources

Job summary

PatientPoint® is seeking a Customer Success Executive to ensure customers maximize value from our digital health products. You will manage onboarding, implementation, and ongoing issues while promoting engagement and retention.

Act as the customer's advocate, partnering with provider offices to tailor experiences and uncover opportunities for expanded value. You’ll collaborate with sales, technical support, product, and operations to address needs, monitor usage trends, and lead proactive

Qualifications

• Proven ability to manage customer relationships with a solution-oriented mindset.
• Strong critical thinking and problem-solving skills; able to learn technical concepts quickly.
• Excellent communication; tailor messaging to end users, managers and executives.
• Experience in customer success, account management, or related role preferred.
• Ability to manage multiple priorities and deliver timely results.
• Passion for driving customer engagement, retention, and growth.

Responsibilities

• Manage the complete service lifecycle from onboarding to implementation and issue resolution.
• Troubleshoot hardware and software issues with trained resources and logic.
• Lead product training and adoption to maximize feature usage and value.
• Act as trusted advisor, build relationships, and deliver exceptional customer experience.
• Monitor account health, usage trends, and feedback to identify risks and growth opportunities.
• Collaborate cross-functionally with sales, tech support, product and operations.
• Lead proactive cadence calls and strategic conversations to show value and outcomes.
• Share customer insights to drive product and process improvements.

Skills

Customer relationships

Problem solving

Communication

Cross-functional collaboration

Training

Tools

Salesforce

Job description

PatientPoint® is seeking a Customer Success Executive to ensure customers maximize value from our digital health products. You will manage onboarding, implementation, and ongoing issues while promoting engagement and retention.

Act as the customer's advocate, partnering with provider offices to tailor experiences and uncover opportunities for expanded value. You’ll collaborate with sales, technical support, product, and operations to address needs, monitor usage trends, and lead proactive