Customer Success Architect - Hybrid

PatientPoint, Inc.; Austin (TX); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work options

Flexible time off

Wellness resources

401K plan

Job summary

PatientPoint, Inc. is seeking a Customer Success Executive to drive adoption, retention and growth across provider offices nationwide.

You will manage end-to-end service delivery, build trusted relationships, and partner with cross-functional teams to resolve issues and champion customer value. You will train customers, monitor usage, and identify expansion opportunities while maintaining an exceptional customer experience across touchpoints.

Qualifications

• Customer-first mindset with ownership and accountability.
• Curious, eager to learn and adaptable in fast-changing environments.
• Strong communication and ability to explain solutions clearly.
• Familiarity with CRM tools; Salesforce preferred.

Responsibilities

• Manage the full service lifecycle from onboarding to troubleshooting and expansion opportunities.
• Troubleshoot hardware and software issues using available resources and problem-solving skills.
• Lead training and adoption efforts to ensure full use of product features.
• Act as trusted advisor, building relationships and delivering exceptional customer experiences.
• Monitor account health, usage trends and feedback to identify risks and opportunities for growth.
• Collaborate with sales, support, product and operations to resolve complex issues.
• Lead proactive cadence calls and strategic conversations to highlight value and future opportunities.
• Share customer insights to drive product and process improvements.

Skills

Customer relationships

Problem solving

Communication skills

Account management

Multitasking

Customer engagement

Tools

Salesforce

Job description

PatientPoint, Inc. is seeking a Customer Success Executive to drive adoption, retention and growth across provider offices nationwide.

You will manage end-to-end service delivery, build trusted relationships, and partner with cross-functional teams to resolve issues and champion customer value. You will train customers, monitor usage, and identify expansion opportunities while maintaining an exceptional customer experience across touchpoints.