Hybrid Customer Success Leader — Impact & Growth

PatientPoint®; Salt Lake City (UT); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Hybrid work options

Flexible time off

Mental health resources

401K plan

Job summary

PatientPoint® in the United States is seeking a Customer Success Executive to ensure customers maximize value from our digital health solutions. You will manage onboarding, drive activation, and partner with offices to optimize their experience and adoption.

As the trusted advisor, you’ll monitor health of accounts, address issues, and collaborate cross-functionally to escalate and resolve complex problems, with a focus on retention and growth.

Qualifications

• Proven ability to manage customer relationships with a solution-focused mindset.
• Strong problem-solving and communication skills with technical aptitude.
• Experience in customer success, account management or related role.
• Able to manage multiple priorities while maintaining quality.

Responsibilities

• Manage onboarding through implementation and ensure timely issue resolution.
• Troubleshoot hardware and software issues using training and resources.
• Train customers and drive product adoption to maximize value.
• Act as trusted advisor and build relationships with providers.
• Monitor account health, usage trends, and identify retention risks.
• Collaborate with sales, technical support, product, and operations to resolve complex issues.
• Lead proactive cadence calls to demonstrate value and future opportunities.
• Share customer insights to drive product and process improvements.

Skills

Customer relationships

Problem-solving

Communication skills

Customer success experience

Multitasking

Growth mindset

Tools

Salesforce

Job description

PatientPoint® in the United States is seeking a Customer Success Executive to ensure customers maximize value from our digital health solutions. You will manage onboarding, drive activation, and partner with offices to optimize their experience and adoption.

As the trusted advisor, you’ll monitor health of accounts, address issues, and collaborate cross-functionally to escalate and resolve complex problems, with a focus on retention and growth.