Healthcare Customer Success Architect | Hybrid & Growth

PatientPoint, Inc.; Dallas (TX); Hybrid; USD 65.000 - 95.000; Vollzeit

Benefits dieser Stelle

Flexible time off

Hybrid work options

401K plan

Wellness resources

Competitive compensation

Zusammenfassung

PatientPoint, Inc. is seeking a Customer Success Executive to help provider offices maximize value from our digital health platform. You’ll own onboarding, adoption, and ongoing success, partnering with sales, support, and product to ensure a seamless experience.

You’ll monitor usage, guide training, resolve issues, and drive engagement and retention while building trusted relationships across a nationwide network of doctors’ offices.

Qualifikationen

• Proven ability to manage customer relationships with a solution-oriented mindset.
• Excellent communication skills tailored to office managers and executives.
• Experience in customer success, account management, or related role preferred.

Aufgaben

• Manage the complete service lifecycle from onboarding to implementation and resolution of issues.
• Troubleshoot and resolve hardware/software issues with training and resources.
• Lead training and adoption to ensure full use of product features.
• Serve as the customer’s trusted advisor and maintain strong relationships.

Kenntnisse

Customer relationships

Problem solving

Communication

Prior customer success

Tools

Salesforce

Jobbeschreibung

PatientPoint, Inc. is seeking a Customer Success Executive to help provider offices maximize value from our digital health platform. You’ll own onboarding, adoption, and ongoing success, partnering with sales, support, and product to ensure a seamless experience.

You’ll monitor usage, guide training, resolve issues, and drive engagement and retention while building trusted relationships across a nationwide network of doctors’ offices.