Patient Success Architect

PatientPoint, Inc.; Phoenix (AZ); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work options

401K plan

Wellness resources

Paid time off

Job summary

PatientPoint, Inc. is seeking a Customer Success Executive to ensure customers maximize value from our healthcare digital health products.

You will partner with provider offices to optimize the customer experience, identify opportunities for expansion, and promote ongoing engagement. In this role, you will manage onboarding, implementation, and ongoing support, collaborating with sales, support, product, and operations to resolve complex issues and drive retention and growth.

Qualifications

• Proven ability to manage customer relationships with a solution-oriented mindset.
• Strong problem-solving and learning of technical concepts.
• Excellent communication across end users, managers, and execs.
• Experience in customer success, account management, or related role preferred.

Responsibilities

• Own end-to-end customer lifecycle from onboarding to renewal.
• Troubleshoot and resolve product issues with training and resources.
• Lead training to drive feature adoption and successful implementation.
• Act as trusted advisor, building relationships and driving value.
• Monitor health metrics, usage trends, and retention risks.

Skills

Customer relationships

Critical thinking

Communication skills

Customer success experience

Prioritization

Growth mindset

Tools

CRM (Salesforce)

Job description

PatientPoint, Inc. is seeking a Customer Success Executive to ensure customers maximize value from our healthcare digital health products.

You will partner with provider offices to optimize the customer experience, identify opportunities for expansion, and promote ongoing engagement. In this role, you will manage onboarding, implementation, and ongoing support, collaborating with sales, support, product, and operations to resolve complex issues and drive retention and growth.