Customer Success & Executive Assistant — Fast, Empathetic Support

Wally Falke's Heating & Air Conditioning; Turlock (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

A family-owned Heating & Air Conditioning company in California seeks a dedicated customer service representative. This role involves managing customer inquiries through various channels and providing exceptional service. Candidates should have a high school diploma, relevant experience in customer support, and strong communication skills. The company has been serving the Central Valley since 1969, focusing on comfort and value for customers.

Qualifications

• Previous experience in customer support or related field.
• Ability to handle phone systems effectively.
• Skills in multitasking and managing time efficiently.

Responsibilities

• Manage incoming calls, emails, and chats promptly.
• Record and organize customer interactions and changes.
• Assist management with follow-ups and task organization.

Skills

Excellent communication over the phone

Customer-focused

Basic computer skills

Time management

Education

High school degree or equivalent

Job description

A family-owned Heating & Air Conditioning company in California seeks a dedicated customer service representative. This role involves managing customer inquiries through various channels and providing exceptional service. Candidates should have a high school diploma, relevant experience in customer support, and strong communication skills. The company has been serving the Central Valley since 1969, focusing on comfort and value for customers.