Customer Service Pro – HVAC & Energy Systems

EMCOR Services Mesa Energy; El Cajon (CA); On-site; USD 35,817 - 41,328; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) Savings Plan

Job summary

A leading facilities services provider in El Cajon, CA, is seeking a Customer Service Representative. You will gain insight into service performance, document customer responses, and ensure quality through site surveys. Ideal candidates have 2+ years of customer service experience, a bachelor's degree is preferred, and must possess strong communication skills. This role offers $26-$30 per hour with comprehensive benefits that include medical, dental, and vision coverage.

Qualifications

• 2+ years Customer Service experience required.
• Must have a valid driver’s license.
• The ability to act with appropriate urgency.

Responsibilities

• Gain insight into service performance.
• Document customer responses during visits.
• Perform site surveys and checks to ensure quality.
• Present new technology and enhanced services.
• Monitor maintenance data proactively.

Skills

Strong verbal and listening communication skills

Excellent telephone etiquette

Problem solving skills

Mechanical aptitude

Education

Bachelor’s degree

Tools

MS Word

Excel

Outlook

PowerPoint

Job description

A leading facilities services provider in El Cajon, CA, is seeking a Customer Service Representative. You will gain insight into service performance, document customer responses, and ensure quality through site surveys. Ideal candidates have 2+ years of customer service experience, a bachelor's degree is preferred, and must possess strong communication skills. This role offers $26-$30 per hour with comprehensive benefits that include medical, dental, and vision coverage.