Customer Success Engineer (Hybrid)

Cardinal Health, Inc.; Madison (WI); Hybrid; USD 37,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

PTO

HSA

401k

MyFlexPay access

FSAs

Disability insurance

Work-Life resources

Parental leave

Wellness programs

Job summary

Cardinal Health is seeking a Customer Experience Engineer to support our enterprise portfolio of clinical and commercial technologies. The role involves resolving hardware/software/network issues, configuring systems, and collaborating with product and development teams to translate business needs into technical solutions.

The incumbent will interact with customers, document resolutions, and contribute to improved customer experiences.

Qualifications

• Associates degree or equivalent work experience preferred.
• 2–4 years of experience preferred.
• Experience with healthcare or pharmacy workflows preferred.
• Experience with EMR/EHR, pharmacy management software, and/or healthcare billing software preferred.
• Strong oral and written English communication skills required.

Responsibilities

• Serve as the initial point of contact for technical inquiries and provide clear explanations to technical and non-technical users.
• Diagnose and resolve issues related to hardware, software, and network connectivity via phone and email.
• Configure and maintain computer systems, software applications, and peripherals; manage user accounts and passwords.
• Collaborate with Product Owners, Development Teams and Technical Account Managers to understand business purposes and customer workflows.
• Proactively maintain technical knowledge of supported technologies and best practices.
• Log, manage and prioritize support requests using QuickBase; document solutions for recurring issues.
• Escalate complex issues to higher-level teams when necessary.
• Provide basic training and guidance on using our commercial technologies.

Skills

English communication

Analytical skills

Project management

Collaboration

Multi-tasking

Organization

Education

Associates degree or equivalent

Tools

Windows OS

Microsoft Office

DNS basics

EDI knowledge

Job description

Cardinal Health is seeking a Customer Experience Engineer to support our enterprise portfolio of clinical and commercial technologies. The role involves resolving hardware/software/network issues, configuring systems, and collaborating with product and development teams to translate business needs into technical solutions.

The incumbent will interact with customers, document resolutions, and contribute to improved customer experiences.