Hybrid Customer Success Engineer

Cardinal Health, Inc.

Phoenix (AZ)

Hybrid

USD 38,000 - 48,000

Full time

5 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Job summary

Cardinal Health is seeking a Customer Experience Engineer within its Customer Success team to support clinical applications and translate business needs into technical specs. You will collaborate with development and business teams to improve processes and user experiences.

The role requires diagnosing hardware/software issues, configuring systems, and providing user training, with strong English communication and project management skills. Shift is hybrid with on-site weekly attendance.

Qualifications

2-4 years of experience, preferred.
Associates degree in related field, or equivalent work experience, preferred.
Windows OS (all versions) and Microsoft Office expert, preferred.
Hardware and Networking proficiency, preferred.
Experience with computer hardware such as tablets and printers.
Understanding of DNS server and basic IP routing, preferred.
General knowledge of EDI, preferred.
Experience with healthcare or pharmacy workflows, preferred.
Experience with EMR / EHR, pharmacy management software, and/or healthcare billing software, preferred.
Demonstrate strong analytical and project management skills.
Strong collaboration, multi‑tasking, and organization skills.
Strong oral and written English communication skills.
Demonstrate thorough knowledge of the industry and trends.

Responsibilities

Serving as the initial point of contact for technical inquiries and providing clear explanations.
Diagnosing and resolving issues related to hardware, software, and network connectivity.
Configuring and maintaining computer systems, software applications, and peripherals.
Interacting with Product Owners, Development Teams and Technical Account Managers to align with customer workflows.
Proactively develop and maintain technical knowledge of supported technologies.
Logging, managing, and prioritizing support requests using QuickBase.
Escalating complex issues to higher-level support when necessary.
Providing basic training and guidance to users on our technologies.