Customer Success Engineer - Hybrid Healthcare Tech

Cardinal Health, Inc.

Atlanta (GA)

Hybrid

USD 38,000 - 48,000

Full time

5 days ago

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Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health seeks a Customer Experience Engineer within a hybrid,Full-time schedule to support clinical applications and healthcare tech. You will translate business needs into technical specs, coordinate with development and product teams, and help improve user experiences across our commercial technologies.

The role emphasizes problem solving, communication across teams, and maintaining strong technical knowledge.

Qualifications

2-4 years of experience, preferred.
Associates degree in related field, or equivalent work experience, preferred.
Windows OS (all versions) and Microsoft Office expert, preferred.
Hardware and Networking proficiency, preferred.
Experience with computer hardware such as tablets and printers.
Understanding of DNS server and basic IP routing, preferred.
General knowledge of EDI, preferred.
Experience with healthcare or pharmacy workflows, preferred.
Experience with EMR / EHR, pharmacy management software, and/or healthcare billing software, preferred.
Demonstrate strong analytical and project management skills.
Strong collaboration, multi‑tasking, and organization skills.
Strong oral and written English communication skills.
Demonstrate thorough knowledge of the industry and trends.

Responsibilities

Serving as the initial point of contact for technical inquiries and providing clear explanations.
Diagnosing and resolving issues related to hardware, software and network connectivity.
Configuring and maintaining computer systems, software applications, and peripherals.
Interacting with Product Owners and Development Teams to understand business workflows and technical architecture.
Proactively develop and maintain technical knowledge of supported technologies.
Logging, managing, and prioritizing support requests using QuickBase and documenting solutions.
Escalating complex issues to higher-level teams when necessary.
Providing basic training and guidance to users on our technologies.