Customer Success Engineer (Hybrid Tech Support)

Cardinal Health, Inc.; Dover (DE); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

HSA

401k

MyFlexPay access

FSAs

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a Customer Experience Engineer to support clinical applications and healthcare technology. You will translate business needs into technical specifications, collaborate with cross-functional teams, and ensure smooth operation of our digital platforms.

Expect a mix of troubleshooting, system configuration, and user training in a fast-paced, patient-centric environment. The role requires strong communication, problem-solving, and an ability to work with clinical and

Qualifications

• Two to four years of experience preferred.
• Experience with Windows OS and Microsoft Office.
• Hardware and networking proficiency required.
• Healthcare or pharmacy workflows experience preferred.
• Experience with EMR/EHR and pharmacy software preferred.
• Demonstrates strong analytical and project management skills.
• Strong collaboration, multi-tasking, and organizational skills.
• Excellent spoken and written English communication.

Responsibilities

• Serve as initial point of contact for technical inquiries with clear explanations.
• Diagnose and resolve hardware, software, and network issues by phone and email.
• Configure and maintain computer systems, software, and peripherals.
• Collaborate with Product Owners, Development Teams, and Technical Account Managers.
• Proactively maintain technical knowledge of supported technologies.
• Log and prioritize support requests in QuickBase; document solutions.
• Escalate complex issues to higher-level support when needed.
• Provide basic training and guidance to users on our technologies.

Skills

Customer tech support experience

Windows OS expertise

Hardware & networking

Tablets & printers hardware

DNS/IP routing knowledge

EDI knowledge

Healthcare/pharmacy workflows

EMR/EHR and pharmacy software

Analytical & project management

Communication (oral & written) in英文

Education

Associates degree in related field, or equivalent work experience, preferred

Job description

Cardinal Health is seeking a Customer Experience Engineer to support clinical applications and healthcare technology. You will translate business needs into technical specifications, collaborate with cross-functional teams, and ensure smooth operation of our digital platforms.

Expect a mix of troubleshooting, system configuration, and user training in a fast-paced, patient-centric environment. The role requires strong communication, problem-solving, and an ability to work with clinical and