Customer Success Engineer - Hybrid Tech & Healthcare

Cardinal Health; Salem (OR); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

401k savings plan

Flex spending accounts (FSAs)

Disability coverage

Work-Life resources

Job summary

Cardinal Health is hiring a Customer Success Associate to support clinical and commercial technologies. You will diagnose, resolve, and explain hardware, software, and network issues by phone and email, configure systems, and collaborate with product and engineering teams to align solutions with customer workflows.

The role emphasizes technical knowledge, strong English communication, and teamwork while maintaining a customer-focused mindset across healthcare platforms.

Qualifications

• 2-4 years of experience, preferred
• Associates degree in related field, or equivalent work experience, preferred
• Windows OS (all versions) and Microsoft Office expert, preferred
• Hardware and Networking proficiency, preferred
• Experience with computer hardware such as tablets and printers
• Understanding of DNS server and basic IP routing, preferred
• General knowledge of EDI, preferred
• Experience with healthcare or pharmacy workflows, preferred
• Experience with EMR / EHR, pharmacy management software, and/or healthcare billing software, preferred
• Demonstrate strong analytical and project management skills
• Strong collaboration, multi‑tasking, and organization skills
• Strong oral and written English communication skills
• Demonstrate thorough knowledge of the industry and trends

Responsibilities

• Serving as the initial point of contact for technical inquiries and providing clear, understandable explanations to both technical and non-technical users.
• Diagnosing and resolving issues related to hardware, proprietary software, and network connectivity, via phone and email.
• Configuring and maintaining computer systems, software applications, and peripherals.
• Interacting with Product Owners, Development Teams and Technical Account Managers to become proficient with both business purpose and customer workflows as well as the technical architecture of our applications.
• Proactively develop and maintain technical knowledge of the technologies we support, staying informed with current trends and best practices.
• Logging, managing, and prioritizing support requests and issues using QuickBase.
• Escalating complex or unresolved issues to a higher-level support team when necessary.
• Providing basic training and guidance to users on how to use our commercial technologies.

Skills

Customer support

English communication

Problem solving

Collaboration

Project management

Technical aptitude

Education

Associate degree in related field

Tools

Windows OS

Microsoft Office

Job description

Cardinal Health is hiring a Customer Success Associate to support clinical and commercial technologies. You will diagnose, resolve, and explain hardware, software, and network issues by phone and email, configure systems, and collaborate with product and engineering teams to align solutions with customer workflows.

The role emphasizes technical knowledge, strong English communication, and teamwork while maintaining a customer-focused mindset across healthcare platforms.