Customer Success Engineer - Cross-Functional AI SaaS Growth

Hightouch; San Francisco (CA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Equity compensation in ISO options

10-year post-termination exercise window

Job summary

A forward-thinking technology startup in San Francisco is looking for a Customer Success Engineering professional to enhance user experience and ensure value from their AI platform. This role demands excellent interpersonal skills and a technical background. Ideal candidates should have over 2 years in a customer-facing role, be adaptable, and willing to learn SQL. Offering a salary range of $85,000 to $110,000, this position provides opportunity and impact across teams while fostering a collaborative environment.

Qualifications

• 2+ years in a customer-facing role, preferably in tech.
• Willingness to learn SQL basics.
• Strong discovery and interpersonal skills.

Responsibilities

• Ensure users get maximum value from the platform.
• Collaborate with various teams.
• Address user inquiries via different communication methods.

Skills

Customer service

Interpersonal skills

SQL

Technical knowledge

Communication skills

Education

Technical background or education

Job description

A forward-thinking technology startup in San Francisco is looking for a Customer Success Engineering professional to enhance user experience and ensure value from their AI platform. This role demands excellent interpersonal skills and a technical background. Ideal candidates should have over 2 years in a customer-facing role, be adaptable, and willing to learn SQL. Offering a salary range of $85,000 to $110,000, this position provides opportunity and impact across teams while fostering a collaborative environment.