Enterprise CS Lead for AI API Solutions

Hive; San Francisco (CA); On-site; USD 110,000 - 170,000; Full time

Job summary

A leading AI solutions provider in San Francisco is seeking a Customer Success Lead to manage enterprise customer relationships and ensure successful integration of its AI solutions. The role demands a strong background in stakeholder management and technical acumen, with at least 3 years of relevant experience in a client-facing capacity. Candidates should possess excellent communication skills and a detail-oriented mindset. Expected salary ranges from $110,000 to $170,000 and includes potential stock options.

Qualifications

• 3+ years of experience in a client-facing role working with enterprise accounts.
• Experience in Customer Success, Technical Account Management, or professional services within a SaaS technology company.
• Proven track record of managing enterprise relationships.

Responsibilities

• Own the post-sales relationship with key enterprise customers.
• Define success metrics, KPIs, and adoption strategies.
• Lead customer onboarding and implementation.

Skills

Stakeholder management

Technical acumen

Communication skills

Attention to detail

Education

Bachelor’s degree in mathematics, engineering, or a related technical field

Job description

A leading AI solutions provider in San Francisco is seeking a Customer Success Lead to manage enterprise customer relationships and ensure successful integration of its AI solutions. The role demands a strong background in stakeholder management and technical acumen, with at least 3 years of relevant experience in a client-facing capacity. Candidates should possess excellent communication skills and a detail-oriented mindset. Expected salary ranges from $110,000 to $170,000 and includes potential stock options.