Senior Customer Success Manager

Crusoe; San Francisco (CA); Hybrid; USD 140,000 - 165,000; Full time

Benefits offered by this job

Hybrid work schedule

Industry competitive pay

Health insurance options

401(k) with a 100% match

Generous paid time off

Tuition reimbursement

Pet-friendly offices

Job summary

A leading technology firm in San Francisco is seeking a Senior Customer Success Manager to enhance client satisfaction and ensure effective implementation of AI and cloud services. This full-time role requires a Bachelor's degree in a relevant field and experience in customer success. Responsibilities include developing long-lasting relationships, providing technical guidance, and coordinating with product teams. Competitive salary ranging from $140,000 to $165,000 plus benefits and restricted stock units is offered, fostering professional growth in a hybrid work environment.

Qualifications

• Proven experience in customer success or technical account management.
• Strong technical foundation in cloud computing, AI, and ML technologies.
• Excellent presentation and relationship-building skills.

Responsibilities

• Develop and maintain customer relationships.
• Provide technical guidance on cloud-based AI and ML solutions.
• Deliver customer training sessions and workshops.

Skills

Customer Relationship Management

Technical Guidance

Communication Skills

Interpersonal Skills

Adaptability

Education

Bachelor’s degree in Computer Science or Engineering

Advanced degree preferred

Tools

Kubernetes

Job description

Join to apply for the Senior Customer Success Manager role at Crusoe.

Crusoe's mission is to accelerate the abundance of energy and intelligence. We’re crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability. Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure.

About This Role

We are seeking a highly motivated and skilled Senior Customer Success Manager with a strong background in customer engagement and a deep technical understanding of cloud computing, AI, and ML. This role is pivotal in ensuring that our clients maximize the value of our solutions, guiding them through the technical complexities and empowering them with the tools and knowledge to achieve their business and sustainability goals. This is a full‑time position.

What You’ll Be Working On

• Customer Relationship Management: Develop and maintain strong, long‑lasting customer relationships, understanding their business needs and technical requirements.
• Customer Advocacy: Work on case studies to highlight customer successes.
• Technical Liaison: Act as the bridge between our clients and our technical team, ensuring clear communication and alignment of goals.
• Technical Guidance and Support: Provide technical guidance and support to customers in the implementation and optimization of our cloud‑based AI and ML solutions including Kubernetes solutions.
• Performance Monitoring and Reporting: Conduct regular reviews and report on customer progress, ensuring the achievement of key performance indicators and return on investment.
• Customer Journey Coordination: Coordinate with the product and engineering teams to define customer journeys, challenges, and opportunities.
• Industry and Technical Awareness: Stay up‑to‑date with industry trends, technical advancements, and regulatory changes to provide strategic advice to clients.
• Customer Training: Deliver training sessions and workshops to customers on the use and benefits of our products and services.
• Issue Resolution: Address and resolve customer concerns, ensuring high levels of customer satisfaction and retention.

What You’ll Bring to the Team

• Educational Background: Bachelor’s degree in Computer Science, Engineering, or a related field. Advanced degree preferred.
• Professional Experience: Proven experience in customer success, technical account management, or a similar role in a technology‑driven environment.
• Technical Proficiency: Strong technical foundation in cloud computing platforms, AI, and ML technologies, with the ability to communicate complex concepts in simple terms.
• Interpersonal Skills: Excellent interpersonal, communication, and presentation skills.
• Relationship Building: Demonstrated ability to build relationships at all levels within an organization.
• Adaptability: Comfortable working in a fast‑paced environment with ambiguous and/or iterative fact‑sets.

Benefits

• Hybrid work schedule
• Industry competitive pay
• Restricted Stock Units in a fast growing, well‑funded technology company
• Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
• Employer contributions to HSA accounts
• Paid Parental Leave
• Paid life insurance, short‑term and long‑term disability
• Teladoc
• Pet‑friendly offices
• 401(k) with a 100% match up to 4% of salary
• Generous paid time off and holiday schedule
• Cell phone reimbursement
• Tuition reimbursement
• Subscription to the Calm app
• Company paid commuter benefit; $200 per pay period

Compensation

Compensation will be paid between $140,000 and $165,000 + Bonus. Restricted Stock Units are included in all offers. Compensation will be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.