Customer Success & Data Entry Specialist (ERP) - Day Shift

JB Cutting, Inc; Mount Clemens (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

JB Cutting, Inc. is seeking a Customer Success Associate to accurately enter orders and coordinate with production, purchasing, and shipping teams to ensure smooth project delivery.

The role emphasizes attention to detail, strong communication, and the ability to manage multiple priorities in a fast-paced manufacturing setting. Experience with ERP systems and Microsoft Office is required.

Qualifications

• Previous customer service and data entry experience is required.
• Experience with an ERP system is required.
• Strong working knowledge of Microsoft Office (Outlook, Excel, Word).
• Exceptional attention to detail with a high level of accuracy.
• Strong organizational and time management skills.
• Ability to work independently while also collaborating with a team.
• Excellent written and verbal communication skills.
• Critical thinker with the ability to solve problems.

Responsibilities

• Enter customer orders accurately into our ERP system
• Review order details for accuracy before processing
• Communicate with customers via phone and email regarding orders, updates, questions, and timelines
• Coordinate with production, purchasing, shipping, and other internal departments to ensure customer expectations are met
• Research and resolve order discrepancies or customer concerns
• Maintain accurate customer records and documentation
• Prioritize multiple tasks while meeting deadlines
• Provide outstanding customer service with a positive, solutions-focused attitude

Skills

Data entry

Customer service

Attention to detail

Organization

Verbal & written communication

Time management

Independent working

Team collaboration

Education

None

Tools

ERP system

Microsoft Office

Job description

JB Cutting, Inc. is seeking a Customer Success Associate to accurately enter orders and coordinate with production, purchasing, and shipping teams to ensure smooth project delivery.

The role emphasizes attention to detail, strong communication, and the ability to manage multiple priorities in a fast-paced manufacturing setting. Experience with ERP systems and Microsoft Office is required.