Customer Service Representative

Wenthe-Davidson Engineering Co.; New Berlin (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

Wenthe-Davidson Engineering Co. in New Berlin, Wisconsin is seeking an Order Entry Specialist to manage customer orders and inquiries. You will be responsible for entering customer orders into the ERP system, providing updates on shipping statuses, and resolving discrepancies. The ideal candidate has a high school diploma, 2+ years in customer service, and is proficient with MS Office and ERP systems.

This role requires strong communication skills and a process-oriented mindset. Join us and bring your passion for customer engagement!

Qualifications

• High School diploma or equivalent required.
• Minimum 2 years of customer service experience.
• Ability to handle a variety of tasks in a fast-paced environment.
• Proficient in MS Office (Word, Outlook & Excel) and ERP systems.

Responsibilities

• Enter customer orders into ERP.
• Act as first line interface for daily customer inquiries.
• Confirm orders and provide updates on shipping status.
• Resolve price and part discrepancies.

Skills

Customer service

Proficient in MS Office

ERP knowledge (Infor SyteLine)

Organizational skills

Communication skills

Problem-solving

Education

High School diploma or equivalent

Tools

ERP systems

MS Office

Job description

Overview

Enters customer orders into ERP. Acts as first line interface for daily customer inquiries (order status, shipment status, order problems etc.). Confirms orders, works closely with scheduling to provide updates on shipping status and notifies customers of any backorder or delivery date changes. Uses Customer ERPs and EDI Portals to pull and confirm POs and Order Data. Initiates customer JIT RFQs, revision updates and part reactivations. Resolves price and part discrepancies and updates the system ensuring ISO change control compliance. Coordinates and completes customer compliance requests and ASNs (Advanced Shipping Notice). Maintains records relative to customers and orders, such as item pricing, and customer lists. Sets up and administers “customer master” files in ERP system. Maintains and updates order entry procedures. Backs up planning on scheduling orders in ERP system.

What we're looking for

Someone who brings a genuine passion for engagement and responsive service to every customer interaction.

Responsibilities

• Enters customer orders into ERP.
• Acts as first line interface for daily customer inquiries (order status, shipment status, order problems etc.)
• Confirms orders, works closely with scheduling to provide updates on shipping status and notifies customers of any backorder or delivery date changes.
• Uses Customer ERPs and EDI Portals to pull and confirm POs and Order Data.
• Initiates customer JIT RFQs, revision updates and part reactivations.
• Resolves price and part discrepancies and updates the system ensuring ISO change control compliance.
• Coordinates and completes customer compliance requests and ASNs (Advanced Shipping Notice).
• Maintains records relative to customers and orders, such as item pricing, and customer lists.
• Sets up and administers “customer master” files in ERP system.
• Maintains and updates order entry procedures.
• Backs up planning on scheduling orders in ERP system.

Requirements

• High School diploma or equivalent.
• Minimum of 2 years of customer service experience.
• Ability to work in a fast-paced environment, handling a variety of tasks.
• Proficient in MS Office (Word, Outlook & Excel) & ERP (knowledge of Infor SyteLine a plus). Organized and detail oriented.
• Strong communication skills, both written and oral.
• Ability to maintain composure in stressful or challenging situations.
• Desire to learn and grow.
• Process and problem-solving mindset.