Customer Success Partner / Customer Service Representative (Data Entry)

JB Cutting, Inc; Mount Clemens (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

JB Cutting, Inc. is seeking a Customer Success Associate to accurately enter orders and coordinate with production, purchasing, and shipping teams to ensure smooth project delivery.

The role emphasizes attention to detail, strong communication, and the ability to manage multiple priorities in a fast-paced manufacturing setting. Experience with ERP systems and Microsoft Office is required.

Qualifications

• Previous customer service and data entry experience is required.
• Experience with an ERP system is required.
• Strong working knowledge of Microsoft Office (Outlook, Excel, Word).
• Exceptional attention to detail with a high level of accuracy.
• Strong organizational and time management skills.
• Ability to work independently while also collaborating with a team.
• Excellent written and verbal communication skills.
• Critical thinker with the ability to solve problems.

Responsibilities

• Enter customer orders accurately into our ERP system
• Review order details for accuracy before processing
• Communicate with customers via phone and email regarding orders, updates, questions, and timelines
• Coordinate with production, purchasing, shipping, and other internal departments to ensure customer expectations are met
• Research and resolve order discrepancies or customer concerns
• Maintain accurate customer records and documentation
• Prioritize multiple tasks while meeting deadlines
• Provide outstanding customer service with a positive, solutions-focused attitude

Skills

Data entry

Customer service

Attention to detail

Organization

Verbal & written communication

Time management

Independent working

Team collaboration

Education

None

Tools

ERP system

Microsoft Office

Job description

Description

JB Cutting Inc. is a nationally preferred thermofoil door manufacturer in the home storage, kitchen, and bath industries. As a 2nd generation family-owned company our mission is to build an exceptional team that is committed to delivering the highest quality products and services to our customers.

We strive to provide a structured, fast-paced, engaging, "all hands-on deck" environment where initiative is recognized, and hard work is rewarded. We are a growing company with great career opportunities. Join our team of dedicated and knowledgeable associates today!

Candidates must be legally authorized to work in the United States without sponsorship.

Join the JB Cutting Team!

At JB Cutting, our Customer Success Partners play a critical role in ensuring our customers receive exceptional service from order entry through delivery. This is not a high-volume call center position. Instead, you'll work closely with customers, our production team, and internal departments to accurately process orders, answer questions, and help ensure every project moves smoothly from start to finish.

If you're organized, detail-oriented, enjoy solving problems, and thrive in a fast-paced manufacturing environment, we'd love to hear from you.

What You'll Do

• Enter customer orders accurately into our ERP system
• Review order details for accuracy before processing
• Communicate with customers via phone and email regarding orders, updates, questions, and timelines
• Coordinate with production, purchasing, shipping, and other internal departments to ensure customer expectations are met
• Research and resolve order discrepancies or customer concerns
• Maintain accurate customer records and documentation
• Prioritize multiple tasks while meeting deadlines
• Provide outstanding customer service with a positive, solutions-focused attitude

Requirements

What We're Looking For

• Previous customer service and data entry experience is required
• Experience working with an ERP system is required
• Strong working knowledge of Microsoft Office (Outlook, Excel, Word)
• Comfortable using computers, phones, and multiple software programs throughout the day
• Exceptional attention to detail with a high level of accuracy
• Strong organizational and time management skills
• Ability to work independently while also collaborating with a team
• Excellent written and verbal communication skills
• Critical thinker with the ability to solve problems and think outside the box
• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Experience in manufacturing, distribution, or a production environment is a plus
• Experience processing customer orders and coordinating with multiple departments

Why JB Cutting?

At JB Cutting, we're more than just a manufacturing company—we're a team that values hard work, honesty, reliability, positivity, and treating people like family. We believe in supporting one another, continuously improving, and taking pride in delivering quality products and exceptional service to our customers.

If you're looking for a role where your attention to detail, organizational skills, and customer service experience truly make a difference, we'd love to meet you.

Job Type: Full-time

Schedule:

• Monday-Friday
• Day shift

Experience Required:

• Customer Service: 2+ years preferred
• Data Entry: 2+ years required
• ERP Software: Required
• Microsoft Office: Required