Customer Success Coordinator: Lead Projects to Completion

Mt. Washington Pediatric Hospital; Lanham (MD); On-site; USD 34,000 - 39,000; Full time

Job summary

Thompson Creek Window Company in Lanham, MD is seeking a Customer Success Coordinator to own a portfolio of customer projects from contract creation through final installation. You will serve as the primary contact for customers, coordinating with Sales, Project Management, Procurement, and Warehousing to keep each project moving forward.

This role suits someone who excels at managing multiple priorities, solving problems, communicating with customers, and taking ownership from start to finish.

Qualifications

• Bachelor’s degree or equivalent combination of education and professional experience.
• 5+ years of customer service experience, preferably in a fast-paced environment.
• Experience managing multiple customers, projects, accounts, or contracts simultaneously.
• Strong organizational skills with ability to manage competing priorities and follow projects through completion.
• Proactive approach to customer communication and problem-solving.
• Confidence handling customer concerns and working toward solutions without constant supervision.

Responsibilities

• Manage an assigned portfolio of customer contracts from contract creation through installation completion.
• Serve as the primary point of contact for customers, providing proactive updates on project status, scheduling, product delivery, and potential delays.
• Review customer contracts, sales orders, and purchase orders for accuracy and resolve discrepancies with internal teams.
• Coordinate installation schedules by aligning customer availability, product delivery, subcontractor schedules, and internal resources.
• Partner with Sales, Project Management, Procurement, Warehousing, and Resource Planning to keep projects on track.
• Identify potential delays or issues early and take action to resolve them before they impact the customer experience.
• Manage customer questions and concerns, using sound judgment to resolve routine scheduling, service, and financial matters.
• Confirm permits, HOA requirements, payments, and other project requirements before installation.
• Maintain accurate customer and project information in SAP throughout fulfillment.
• Monitor projects through the fulfillment pipeline and follow up on stalled items.
• Document customer interactions and project updates accurately and consistently.
• Follow up with satisfied customers for referrals and reviews after project completion.

Skills

Customer service

Organization

Communication

Problem solving

Project coordination

Education

Bachelor’s degree or equivalent

Tools

SAP experience

Microsoft Office (Word, Excel, Outlook)

SAP or ERP/CRM

Job description

Thompson Creek Window Company in Lanham, MD is seeking a Customer Success Coordinator to own a portfolio of customer projects from contract creation through final installation. You will serve as the primary contact for customers, coordinating with Sales, Project Management, Procurement, and Warehousing to keep each project moving forward.

This role suits someone who excels at managing multiple priorities, solving problems, communicating with customers, and taking ownership from start to finish.