Entry-Level Project Coordinator: Customer Success

Pella Windows and Doors | Gunton Corporation; Bedford Heights (OH); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Project Coordinator to enhance customer relationships and ensure seamless post-sale processes for window and door orders. This role is pivotal in managing the connection between customers, sales teams, and installers, ensuring high-quality service and timely installations. The ideal candidate will thrive in a dynamic environment, utilizing their customer service expertise and project management skills to deliver exceptional experiences. Join this forward-thinking company and contribute to a world-class customer journey in the home improvement sector.

Qualifications

• Experience in customer service is essential.
• A background in construction and window & door knowledge is preferred.

Responsibilities

• Manage post-sale order fulfillment and customer expectations.
• Coordinate projects for timely installation and recovery.
• Maintain effective communication with customers.

Skills

Customer Service

Project Coordination

Communication

Problem Solving

Education

College Degree

Tools

Order Management Software

Service Software

Job description

An established industry player is seeking a dedicated Project Coordinator to enhance customer relationships and ensure seamless post-sale processes for window and door orders. This role is pivotal in managing the connection between customers, sales teams, and installers, ensuring high-quality service and timely installations. The ideal candidate will thrive in a dynamic environment, utilizing their customer service expertise and project management skills to deliver exceptional experiences. Join this forward-thinking company and contribute to a world-class customer journey in the home improvement sector.