Customer Experience Coordinator: Project Concierge

Renewal; Tacoma, Northern (WA, KY); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and AD&D insurance

Disability insurance

401(k)

PTO and sick time

Paid holidays

Job summary

Renewal by Andersen in Tacoma, WA seeks a Customer Experience Coordinator to serve as the primary contact for homeowners, delivering concierge level service and guiding projects from kickoff through installation.

You will manage multiple projects, coordinate across internal teams, and maintain thorough documentation while building knowledge of products and processes. A 2+ year background in customer service or project coordination is preferred.

Qualifications

• High school diploma or equivalent required.
• 2+ years of customer service, administrative support, or project coordination experience.
• Strong organizational and time management skills.
• Proficiency with Microsoft Office applications.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• LEAN methodology experience is a plus.

Responsibilities

• Serve as the primary point of contact for homeowners, providing concierge level service from project kickoff through installation.
• Manage assigned projects, coordinate with internal teams, and keep every project moving toward installation.
• Anticipate customer needs, resolve obstacles, and proactively address issues before they escalated.
• Keep homeowners and teammates informed through clear, timely updates and coordination.
• Maintain detailed documentation and accurate project records.
• Continuously build your knowledge of our products, processes, and systems.
• Balance multiple homeowner relationships while delivering an exceptional customer experience.

Skills

Customer service

Project coordination

Account management

Communication

Multitasking

LEAN methodology

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Renewal by Andersen in Tacoma, WA seeks a Customer Experience Coordinator to serve as the primary contact for homeowners, delivering concierge level service and guiding projects from kickoff through installation.

You will manage multiple projects, coordinate across internal teams, and maintain thorough documentation while building knowledge of products and processes. A 2+ year background in customer service or project coordination is preferred.