Customer Success Coordinator: Accommodations Scheduler

Pearson; Trenton (NJ); On-site; USD 23,000 - 28,000; Full time

Job summary

Pearson is seeking an Accommodations Scheduling Coordinator to provide operational support for testing accommodations. The role involves scheduling exams, coordinating with clients, vendors, and test centers, and ensuring compliance with ADA guidelines.

Responsibilities include handling inquiries, coordinating with internal teams, and managing equipment and software for exam day. Training and collaboration across departments help ensure candidate advocacy throughout scheduling.

Qualifications

• 2+ years in a customer service position.
• Strong professional communication and time management skills.
• Excellent attention to detail and discretion with confidential information.

Responsibilities

• Interface with clients, candidates, and internal teams to ensure exceptional service.
• Execute accommodation requests following client guidelines, meeting KPI targets.
• Coordinate with service provider vendors to schedule readers, interpreters, and other support.
• Ensure equipment, software, and exam content are prepared and shipped to test centers.
• Communicate exam appointment details to Pearson VUE test centers to ensure site readiness.

Skills

Customer service

Communication

Time management

Attention to detail

Discretion

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Pearson is seeking an Accommodations Scheduling Coordinator to provide operational support for testing accommodations. The role involves scheduling exams, coordinating with clients, vendors, and test centers, and ensuring compliance with ADA guidelines.

Responsibilities include handling inquiries, coordinating with internal teams, and managing equipment and software for exam day. Training and collaboration across departments help ensure candidate advocacy throughout scheduling.