Client Success Coordinator, Testing Accommodations

Pearson; Lansing (MI); On-site; USD 23,000 - 28,000; Full time

Job summary

Pearson is seeking an Accommodations Scheduling Coordinator to provide operational support for testing accommodations across clients, candidates, and test centers. You will schedule exams, coordinate with vendors, and ensure all approved accommodations are implemented accurately and on time.

You will work with internal teams including Program Management and Accessibility & Disability Services to enforce ADA guidelines, manage equipment and software, and maintain KPI-driven center efficiency.

Qualifications

• High School Diploma or equivalent experience preferred.
• 2+ years in a customer service position.
• Strong professional communication and time management skills as well as excellent attention to detail.
• Ability to exercise discretion in handling confidential material.
• Proficiency in MS Office.

Responsibilities

• Interface with clients, candidates, and internal teams to ensure exceptional service.
• Execute requests for candidates approved to test with accommodations following client guidelines.
• Coordinate with service provider vendors to schedule readers, interpreters, and translators per client requirements.
• Ensure equipment, software, and exam content are prepared and shipped to test centers.
• Communicate appointment details to Pearson VUE centers to prepare site on exam day.
• Become SME on test center capacity guidelines to meet KPIs.
• Support Contact Center and Helpdesk lines.

Skills

Customer service experience

Professional communication

Time management

Attention to detail

Discretion with confidential material

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Pearson is seeking an Accommodations Scheduling Coordinator to provide operational support for testing accommodations across clients, candidates, and test centers. You will schedule exams, coordinate with vendors, and ensure all approved accommodations are implemented accurately and on time.

You will work with internal teams including Program Management and Accessibility & Disability Services to enforce ADA guidelines, manage equipment and software, and maintain KPI-driven center efficiency.