Accommodations Scheduling Specialist - Customer Success

Pearson; Cheyenne (WY); On-site; USD 22,041 - 27,552; Full time

Job summary

Pearson is seeking an Accommodations Scheduling Coordinator to provide operational support for testing accommodations. The role involves processing client and candidate inquiries, scheduling exam appointments, and coordinating with test centers, vendors, and internal teams to ensure proper execution of accommodations.

Responsibilities include ensuring compliance with ADA policies, coordinating with external service providers, and maintaining accurate approval data while handling confidential

Qualifications

• High School Diploma or equivalent experience preferred.
• 2+ years in a customer service position.
• Strong professional communication and time management skills as well as excellent attention to detail.
• Ability to exercise discretion in handling confidential material.
• Proficiency in MS Office.

Responsibilities

• Interface with clients, candidates, and internal teams to ensure exceptional service.
• Execute requests for candidates approved to test with accommodations following client guidelines, meeting 1 business day KPI.
• Coordinate with service provider vendors to schedule readers, interpreters, and translators per client requirements.
• Ensure equipment, software, and exam content are prepared and shipped to test centers for exam day.
• Relay all exam appointment details to Pearson VUE test centers to ensure site readiness on exam day.
• Become a SME on test center capacity guidelines to meet efficiency KPIs.
• Support Helpdesk lines for accommodations handling.

Skills

Customer service

Time management

Communication

Discretion

Education

High School Diploma

Tools

MS Office

Job description

Pearson is seeking an Accommodations Scheduling Coordinator to provide operational support for testing accommodations. The role involves processing client and candidate inquiries, scheduling exam appointments, and coordinating with test centers, vendors, and internal teams to ensure proper execution of accommodations.

Responsibilities include ensuring compliance with ADA policies, coordinating with external service providers, and maintaining accurate approval data while handling confidential