Accommodations Scheduling Specialist - Customer Success

Pearson; Hartford (CT); On-site; USD 20,664 - 27,552; Full time

Job summary

Pearson is seeking an Accommodations Scheduling Coordinator to provide operational support for testing accommodations and scheduling exams. You will work with clients, candidates, and test centers to implement approved accommodations and coordinate with external vendors.

The role requires knowledge of ADA guidelines, strong communication, and the ability to manage multiple stakeholders. Work hours are Monday–Friday, with potential overtime as needed; salary is hourly with benefits and equal

Qualifications

• High School Diploma or equivalent experience preferred.
• 2+ years in a customer service position.
• Strong professional communication and time management skills as well as excellent attention to detail.
• Ability to exercise discretion in handling confidential material.

Responsibilities

• Interface with clients, candidates, and internal teams to ensure exceptional service.
• Correctly and efficiently execute requests for candidates approved to test with accommodations following client specific guidelines.
• Coordinate with service provider vendors to schedule readers, interpreters, and translators per client requirements.
• Ensure equipment, software, and exam content are prepared and shipped to the test center for exam day.
• Communicate all details of exam appointments to Pearson VUE test centers to ensure site readiness.
• Support capacity guidelines to meet test center efficiency KPIs.
• Support Contact Center and Channel staff handling accommodations via Helpdesk lines.

Skills

Customer service

Communication

Time management

MS Office

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Pearson is seeking an Accommodations Scheduling Coordinator to provide operational support for testing accommodations and scheduling exams. You will work with clients, candidates, and test centers to implement approved accommodations and coordinate with external vendors.

The role requires knowledge of ADA guidelines, strong communication, and the ability to manage multiple stakeholders. Work hours are Monday–Friday, with potential overtime as needed; salary is hourly with benefits and equal