Accommodations Scheduling Coordinator - Customer Success

Pearson; Bismarck (ND); On-site; USD 22,000 - 30,000; Full time

Job summary

Pearson is seeking an Accommodations Scheduling Coordinator to support clients and candidates with approved testing accommodations. You will schedule exams, coordinate with test centers and external vendors, and ensure all required equipment, software, and content are prepared for exam day.

Responsibilities include handling inquiries, enforcing client guidelines, and acting as a candidate advocate throughout the process. Prior experience in customer service and MS Office is preferred.

Qualifications

• 2+ years in a customer service position.
• Strong professional communication and time management skills as well as excellent attention to detail.
• Ability to exercise discretion in handling confidential material.
• Proficiency in MS Office.

Responsibilities

• Interface with clients, candidates, and internal teams to ensure exceptional service.
• Correctly and efficiently execute requests for candidates approved to test with accommodations following client specific guidelines, enabling Accommodation Scheduling team to meet 1 business day KPI.
• Work directly with service provider vendors to schedule all ancillary support including readers, recorders, sign language interpreters, and translators per client requirements.
• Responsible for coordination with internal teams to ensure all necessary equipment, software, and exam content is prepared and shipped to appropriate test center for exam day.
• Communicate all details of exam appointment to Pearson VUE test centers or other external testing locations to ensure site is properly prepared on exam day.
• Become a subject matter expert (SME) on test center capacity guidelines to ensure test center efficiency KPIs are met.
• Support Contact Center and Channel staff handling accommodations via Accommodation Scheduling Helpdesk lines.

Skills

Customer service

Communication

Time management

Discretion

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Pearson is seeking an Accommodations Scheduling Coordinator to support clients and candidates with approved testing accommodations. You will schedule exams, coordinate with test centers and external vendors, and ensure all required equipment, software, and content are prepared for exam day.

Responsibilities include handling inquiries, enforcing client guidelines, and acting as a candidate advocate throughout the process. Prior experience in customer service and MS Office is preferred.