Accommodations Scheduler - Customer Success (Testing)

Pearson; Richmond (VA); On-site; USD 20,173 - 28,731; Full time

Job summary

Pearson is hiring an Accommodations Scheduling Coordinator to support clients and candidates with testing accommodations, scheduling exams, and coordinating with test centers, vendors, and internal teams.

You will manage requests for extra time, separate rooms, interpreters, and equipment, ensuring accurate, timely implementation and adherence to ADA policies. This role requires strong communication and organizational skills plus willingness to work extended hours when needed.

Qualifications

• 2+ years in a customer service position
• Strong professional communication and time management skills as well as excellent attention to detail
• Ability to exercise discretion in handling confidential material
• Proficiency in MS Office

Responsibilities

• Interface with clients, candidates, and internal teams to ensure exceptional service is provided
• Correctly and efficiently execute requests for candidates approved to test with accommodations following client specific guidelines
• Work directly with service provider vendors to schedule all ancillary support including readers, recorders, sign language interpreters, and translators per client requirements
• Responsible for coordination with internal teams to ensure all necessary equipment, software, and exam content is prepared and shipped to appropriate test center for exam day
• Communicate all details of exam appointment to Pearson VUE test centers or other external testing locations to ensure site is properly prepared on exam day
• Become a subject matter expert (SME) on test center capacity guidelines to ensure test center efficiency KPIs are met
• Support Contact Center and Channel staff handling accommodations via Accommodation Scheduling Helpdesk lines
• Serve as primary contact for clients on accommodation scheduling and implementation inquires
• Receive and manage accommodation approval data from clients, ensuring information is updated accurately, securely, and in a timely mannerIdentify and elevate non-standard requests to Accommodation Review team, ensuring proper implementation of the candidate's accommodation approvals
• Able to work overtime when requested, based on business needs

Skills

Customer service

Communication

Time management

Discretion

MS Office

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Pearson is hiring an Accommodations Scheduling Coordinator to support clients and candidates with testing accommodations, scheduling exams, and coordinating with test centers, vendors, and internal teams.

You will manage requests for extra time, separate rooms, interpreters, and equipment, ensuring accurate, timely implementation and adherence to ADA policies. This role requires strong communication and organizational skills plus willingness to work extended hours when needed.