Accommodations Scheduling Specialist — Customer Support

Pearson; Washington (District of Columbia); On-site; USD 20,173 - 28,731; Full time

Job summary

Pearson is seeking an Accommodations Scheduling Coordinator to provide operational support for testing accommodations. You will handle client and candidate inquiries, schedule exam appointments, and coordinate with test centers, vendors, and internal teams to ensure proper execution of accommodations.

The role includes managing requests for extra time, separate rooms, interpreters, equipment, and software, acting as a candidate advocate throughout scheduling, and ensuring guidelines and ADA

Qualifications

• 2+ years in a customer service position.
• Strong professional communication and time management skills as well as excellent attention to detail.
• Ability to exercise discretion in handling confidential material.
• Proficiency in MS Office.

Responsibilities

• Interface with clients, candidates, and internal teams to ensure exceptional service.
• Correctly and efficiently execute requests for candidates approved to test with accommodations following client specific guidelines.
• Work directly with service provider vendors to schedule readers, interpreters, and translators per client requirements.
• Coordinate equipment, software, and exam content to the test center for exam day.
• Communicate exam details to Pearson VUE test centers to ensure site readiness.
• Become a SME on test center capacity to meet KPI targets.
• Support Contact Center and Channel staff handling accommodations.

Skills

Customer service

Communication

Time management

Discretion

Education

High School Diploma

Tools

MS Office

Job description

Pearson is seeking an Accommodations Scheduling Coordinator to provide operational support for testing accommodations. You will handle client and candidate inquiries, schedule exam appointments, and coordinate with test centers, vendors, and internal teams to ensure proper execution of accommodations.

The role includes managing requests for extra time, separate rooms, interpreters, equipment, and software, acting as a candidate advocate throughout scheduling, and ensuring guidelines and ADA