Customer Success & Compliance Specialist

Lincare; Opelika (AL); On-site; USD 19,000 - 28,000; Full time

Job summary

Lincare in Opelika, AL is seeking a customer communications role focused on answering questions, resolving problems, and identifying ongoing product or service needs in line with physician directions.

The position involves handling inbound/outbound calls, educating customers about products/services, documenting interactions, and updating demographic and order information in the system.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Job description

Lincare in Opelika, AL is seeking a customer communications role focused on answering questions, resolving problems, and identifying ongoing product or service needs in line with physician directions.

The position involves handling inbound/outbound calls, educating customers about products/services, documenting interactions, and updating demographic and order information in the system.