Patient Services & Compliance Support Specialist

Lincare-085e31c; Oklahoma City (OK); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Paid time off

Retirement savings plan

Tuition reimbursement

Employee referral program

Employee discounts

Job summary

Lincare-085e31c in Oklahoma City seeks a customer service representative to answer questions, resolve problems, and support physician-directed care. You will communicate with patients, document calls, and enter orders in a computerized system.

The role involves assessing product/service needs, educating customers, and maintaining accurate demographic data, with training and advancement opportunities available.

Qualifications

• Read and analyze patient orders and related documents.
• Communicate effectively with coworkers and patients.
• Assist in training employees as needed.
• Calculate figures and amounts for frequency and doses dispensed.
• Follow written and oral instructions accurately.

Responsibilities

• Communicate with customers via inbound/outbound calls and automated systems.
• Assess consumer needs for additional products and services.
• Verify patient compliance with physician orders.
• Educate customers about products and services.
• Document calls in the computerized record system.
• Enter customer orders in the computerized system.
• Verify and update demographic information in records.

Skills

Document analysis

Communication skills

Training others

Dosage calculations

Instruction execution

Education

High School Diploma or GED

Job description

Lincare-085e31c in Oklahoma City seeks a customer service representative to answer questions, resolve problems, and support physician-directed care. You will communicate with patients, document calls, and enter orders in a computerized system.

The role involves assessing product/service needs, educating customers, and maintaining accurate demographic data, with training and advancement opportunities available.