Customer Support & Compliance Specialist

Lincare; Dyersburg (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare is seeking a customer service professional to support patients and providers with product and service inquiries in a fast-paced environment. You will answer questions, educate customers about products/services, process orders, and document interactions in the computerized record keeping system, while verifying and updating contact details as needed.

Attention to accuracy and compliance with physician directions is essential, as is coordinating with team members to ensure timely

Qualifications

• Strong communication and active listening skills to address customer questions.
• Ability to document interactions accurately in the system.
• Attention to detail when entering orders and updating records.

Responsibilities

• Communicates with customers via inbound and outbound calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Skills

Customer service

Communication

Problem solving

Tools

CRM software

Order entry systems

Job description

Lincare is seeking a customer service professional to support patients and providers with product and service inquiries in a fast-paced environment. You will answer questions, educate customers about products/services, process orders, and document interactions in the computerized record keeping system, while verifying and updating contact details as needed.

Attention to accuracy and compliance with physician directions is essential, as is coordinating with team members to ensure timely