Customer Service & Education Specialist

Lincare Holdings Inc.; Minnesota; On-site; USD 33,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Retirement savings plan

Tuition reimbursement

Employee discounts

Training & advancement

Job summary

Lincare Holdings Inc. is seeking a customer service professional to assist patients by answering questions, resolving problems, and identifying ongoing product or service needs. You will support compliance with physician orders and document interactions in our systems.

You will handle inbound/outbound calls, enter orders, update demographics, and contribute to training. This role emphasizes accurate data entry and patient education within a supportive team environment.

Qualifications

• Read and analyze patient orders and documents.
• Effectively communicate with coworkers and patients.
• Assist with training of employees and new hires.
• Ability to calculate figures and amounts for frequency/dose references according to orders.

Responsibilities

• Communicates with customers via inbound/outbound calls and automated dialer.
• Assesses customer needs for products/services.
• Ensures customer compliance with physician orders.
• Answers questions and provides education about products/services.
• Documents calls in the computerized record keeping system.
• Enters customer orders in the computerized system.
• Verifies and updates demographic information in records.

Skills

Customer service

Communication

Data entry

Problem solving

Education

High School Diploma or GED

Tools

Computer entry

Job description

Lincare Holdings Inc. is seeking a customer service professional to assist patients by answering questions, resolving problems, and identifying ongoing product or service needs. You will support compliance with physician orders and document interactions in our systems.

You will handle inbound/outbound calls, enter orders, update demographics, and contribute to training. This role emphasizes accurate data entry and patient education within a supportive team environment.