Customer Experience & Compliance Support Specialist

Lincare; Batesville (MS); On-site; USD 28,000 - 36,000; Full time

Job summary

Lincare in Batesville, MS is seeking a customer service associate to answer questions, resolve problems, determine ongoing product/service needs, and support compliance with physician direction.

The role involves handling inbound/outbound calls, educating customers about products/services, recording interactions, and updating demographic information to ensure accurate patient records and timely order entry.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Job description

Lincare in Batesville, MS is seeking a customer service associate to answer questions, resolve problems, determine ongoing product/service needs, and support compliance with physician direction.

The role involves handling inbound/outbound calls, educating customers about products/services, recording interactions, and updating demographic information to ensure accurate patient records and timely order entry.