Healthcare Customer Support Specialist

Lincare-085e31c; Opelika (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Retirement savings

Job summary

Lincare in Opelika, AL seeks a customer service representative to manage inbound and outbound calls, assess product needs, and ensure compliance with physician orders. You will educate customers, document interactions, and update records with accuracy in a fast-paced setting.

The role emphasizes clear communication with patients and coworkers, data entry, and occasional training support, with comprehensive benefits and growth opportunities at Lincare.

Qualifications

• Read and analyze documents such as patient orders.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts for frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Skills

Customer communication

Documentation

Data entry

Team training

Education

High School Diploma or GED

Computer entry experience

Job description

Lincare in Opelika, AL seeks a customer service representative to manage inbound and outbound calls, assess product needs, and ensure compliance with physician orders. You will educate customers, document interactions, and update records with accuracy in a fast-paced setting.

The role emphasizes clear communication with patients and coworkers, data entry, and occasional training support, with comprehensive benefits and growth opportunities at Lincare.