Customer Success & Billing Lead

Industry Analysts, Inc.; Madison, Northern (WI, KY); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Personal Time

Vacation Time

401(k) and 401(k) match

Wellness Program

Job summary

Gordon Flesch Company is seeking a logistics-focused professional to coordinate equipment moves, manage major account orders, and support the dealer network. You will process orders, negotiate vendor contracts, and ensure timely completion while delivering excellent customer service.

The role emphasizes attention to detail, strong organizational skills, and proficiency in MS Office. This on-site position offers a path for growth within a high-performance team.

Qualifications

• High School Diploma or equivalent; Associates degree preferred.
• 2 years of related experience preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational time management.
• Proficient with Microsoft Office applications, including Word, Excel, and Outlook.

Responsibilities

• Coordinate logistics with internal and external departments/warehouses to move equipment to final destinations.
• Project manage major account orders requiring customer interaction.
• Liaise between GFC and the dealer network to ensure tasks are completed on time.
• Provide exceptional customer service to Gordon Flesch Company customers.
• Process orders and negotiate contracts with vendors for nationwide installations.

Skills

Communication skills

Attention to detail

Time management

Multitasking

Customer service

Education

High School Diploma or equivalent

Associates degree preferred

Tools

Microsoft Office

Word

Excel

Outlook

eAutomate

Job description

Gordon Flesch Company is seeking a logistics-focused professional to coordinate equipment moves, manage major account orders, and support the dealer network. You will process orders, negotiate vendor contracts, and ensure timely completion while delivering excellent customer service.

The role emphasizes attention to detail, strong organizational skills, and proficiency in MS Office. This on-site position offers a path for growth within a high-performance team.