Customer Service and Billing Specialist

Industry Analysts, Inc.; Madison, Northern (WI, KY); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Personal Time

Vacation Time

401(k) and 401(k) match

Wellness Program

Job summary

Gordon Flesch Company is seeking a logistics-focused professional to coordinate equipment moves, manage major account orders, and support the dealer network. You will process orders, negotiate vendor contracts, and ensure timely completion while delivering excellent customer service.

The role emphasizes attention to detail, strong organizational skills, and proficiency in MS Office. This on-site position offers a path for growth within a high-performance team.

Qualifications

• High School Diploma or equivalent; Associates degree preferred.
• 2 years of related experience preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational time management.
• Proficient with Microsoft Office applications, including Word, Excel, and Outlook.

Responsibilities

• Coordinate logistics with internal and external departments/warehouses to move equipment to final destinations.
• Project manage major account orders requiring customer interaction.
• Liaise between GFC and the dealer network to ensure tasks are completed on time.
• Provide exceptional customer service to Gordon Flesch Company customers.
• Process orders and negotiate contracts with vendors for nationwide installations.

Skills

Communication skills

Attention to detail

Time management

Multitasking

Customer service

Education

High School Diploma or equivalent

Associates degree preferred

Tools

Microsoft Office

Word

Excel

Outlook

eAutomate

Job description

Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH. The Gordon Flesch Company strives to recognize and appreciate our associate’s commitment, creativity, and the results they deliver every day for our customers and the community. Salary for this position is based on level of experience.

In this role you will:

Coordinate logistics working with internal and external departments/warehouses to get equipment to final destinations.

Project manage the logistics of major account orders that require customer facing interaction.

Support service department by being a liaison between GFC and the dealer network. Ensures all departmental tasks are completed accurately and within established deadlines.

Provide exceptional customer service to Gordon Flesch Company customers.

Process orders.

Negotiate contracts with vendors and dealer partners for equipment installations nationwide and process all necessary paperwork.

Analyze dealer contracts for profitability and renegotiate based on results.

Invoice basic and advanced equipment billing in accordance with company deadlines. Review invoices to ensure accuracy, making corrections as needed prior to distribution.

Troubleshoot billing issues and resolve as needed.

Coordinate moves, adoptions, and renegotiate contracts when necessary.

Maintain accurate records in GFC’s order processing system (eAutomate) and other internal systems.

Maintain regular interaction with other departments in a professional and friendly manner.

Maintain knowledge of inter-departmental functions for appropriate escalation of customer issues.

Support customer, dealer, and inter-departmental inquiries (and escalated requests) through to resolution.

Serve as point of contact for assigned Account Executives and GFC branch contacts.

You should have:

High School Diploma or equivalent, Associates degree is preferred.

2 years of related experience preferred.

Excellent verbal and written communication skills.

Strong attention to detail.

Excellent organizational time management skills.

Ability to handle multiple tasks both effectively and efficiently.

Ability to provide excellent customer service.

Proficient with Microsoft Office applications, including Word, Excel, and Outlook.

The Gordon Flesch Company offers Medical, Dental, Personal Time, Vacation Time, 401(k) and 401(k) match, a Wellness Program and many benefits! For full details of our Benefits Program please go to: www.gflesch.com/careers.

Gordon Flesch Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law.

Scholarships for Veterans and their Families

BTA Disaster Grant Donation

BTA established the association’s Disaster Grant Program in 1992 to provide emergency financial support to BTA dealer members who have suffered a loss due to a natural disaster.