Client Success Associate

Industry Analysts, Inc.; Chicago, Northern (IL, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Gordon Flesch Company in Chicago, IL seeks a dedicated Customer Success Coordinator to support top customers and assist the Major Account Executive in driving value from solutions.

You will train customers, build relationships with key stakeholders, and coordinate with internal teams to ensure satisfaction, retention, and growth across accounts.

Qualifications

• High school diploma or equivalent.
• Advanced Excel skills required.
• Valid driver’s license and auto insurance as per state requirements.
• Promote ideas and collaborate across departments.
• Strong analytical and problem-solving abilities.
• Proficient with Word and Outlook.
• Ability to verify data accuracy and completeness.
• Professional demeanor in interactions.

Responsibilities

• Provide continuous training to ensure high early adoption of products and services.
• Build and maintain relationships with stakeholders to align goals.
• Serve as a point of escalation for customer concerns.
• Coordinate discussions with internal departments.
• Develop and execute customer success plans for each client.
• Provide updates to internal teams on customer status and opportunities.
• Participate in client meetings and follow-up.
• Conduct site walkthroughs to identify growth opportunities.
• Document sales activities in CRM systems.
• Promote company events to customers and prospects.
• Stay current on Gordon Flesch Company solutions.
• Assist with budget planning and account reviews.
• Handle miscellaneous duties as assigned.

Job description

Dealer: Gordon Flesch Company · Category: Customer Service · Location: Chicago IL · Department: Sales · Posted: 2026-07-15

This role will serve as a trusted advisor to our top customers and assist our Major Account Executive to drive maximum value from our solution and achieve their desired outcomes. They will support the customers to drive satisfaction, retention and growth within the account.

Responsibilities

• Provide continuous training to ensure high early adoption of products and services.
• Build and maintain strong, long-term relationship with key stakeholders across customer accounts to align strategic goals between GFC and customers.
• Serve as a point of escalation for customer concerns, ensuring timely and effective resolution.
• Act as a liaison by coordinating and facilitating discussions with internal departments.
• Help develop and execute customer success plans tailored to each client's goals and business objectives.
• Provide regular updates to internal teams on customer status, feedback, and opportunities for improvement.
• Participate in internal and external client meetings, including preparation and follow-up.
• Conduct walkthroughs of customer sites to identify potential growth opportunities.
• Ensure accurate documentation of sales activities in CRM systems including meeting notes.
• Help promote company events to current and prospective customers.
• Continuously learn and stay current on GFC's technology solutions.
• Assist with budget planning and account reviews, including data gathering and presentation.
• Miscellaneous job duties as assigned.

Requirements

• High school diploma or equivalent.
• Advanced skill in Microsoft Excel
• Valid driver's license and appropriate auto insurance as dictated by state requirements.
• Ability to promote ideas and work constructively across various departments.
• Exceptional analytical skills and problem-solving abilities
• Proficient with Microsoft Office applications, including Word, , and Outlook.
• Ability to compare data from a variety of sources for accuracy and completeness.
• Possess a professional attitude with an ability to interact well with others.