Customer Service and Billing Specialist

Gordon-Flesc; Madison Heights (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Personal Time

Vacation Time

401(k) Plan

401(k) Match

Wellness Program

Job summary

Gordon Flesch Company is seeking a logistics coordinator to coordinate equipment transport across departments and warehouses, while project-managing major account orders with direct customer contact.

You will support the service department as a liaison with the dealer network, process orders, negotiate vendor contracts for nationwide installations, and analyze profitability. Strong communication and MS Office skills are essential.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 2 years of related experience preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail.
• Excellent organizational and time management skills.
• Ability to handle multiple tasks and provide strong customer service.
• Proficient with Microsoft Office applications including Word, Excel and Outlook.

Responsibilities

• Coordinate logistics with internal/external departments and warehouses.
• Project manage logistics for major account orders with customer interaction.
• Serve as liaison between Gordon Flesch Company and dealer network; meet deadlines.
• Process orders and support invoicing; review for accuracy and correct as needed.
• Negotiate contracts with vendors/dealer partners for nationwide installations; analyze profitability.
• Maintain records in order processing systems (eAutomate) and internal tools.
• Respond to inquiries and escalate when needed; provide exceptional service to customers.

Skills

Verbal communication

Written communication

Attention to detail

Time management

Multitasking

Customer service

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

In this role you will:

Coordinate logistics working with internal and external departments/warehouses to get equipment to final destinations.

Project manage the logistics of major account orders that require customer facing interaction.

Support service department by being a liaison between GFC and the dealer network. Ensures all departmental tasks are completed accurately and within established deadlines.

Provide exceptional customer service to Gordon Flesch Company customers.

Process orders.

Negotiate contracts with vendors and dealer partners for equipment installations nationwide and process all necessary paperwork.

Analyze dealer contracts for profitability and renegotiate based on results.

Invoice basic and advanced equipment billing in accordance with company deadlines. Review invoices to ensure accuracy, making corrections as needed prior to distribution.

Troubleshoot billing issues and resolve as needed.

Coordinate moves, adoptions, and renegotiate contracts when necessary.

Maintain accurate records in GFC’s order processing system (eAutomate) and other internal systems.

Maintain regular interaction with other departments in a professional and friendly manner.

Maintain knowledge of inter-departmental functions for appropriate escalation of customer issues.

Support customer, dealer, and inter-departmental inquiries (and escalated requests) through to resolution.

Serve as point of contact for assigned Account Executives and GFC branch contacts.

You should have:

High School Diploma or equivalent, Associates degree is preferred.

2 years of related experience preferred.

Excellent verbal and written communication skills.

Strong attention to detail.

Excellent organizational time management skills.

Ability to handle multiple tasks both effectively and efficiently.

Ability to provide excellent customer service.

Proficient with Microsoft Office applications, including Word, Excel, and Outlook.

The Gordon Flesch Company offers Medical, Dental, Personal Time, Vacation Time, 401(k) and 401(k) match, a Wellness Program and many benefits! For full details of our Benefits Program please go to: www.gflesch.com/careers.

Gordon Flesch Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law.